We thrive to deliver the highest quality of products. However, if you are not entirely satisfied with your purchase, we are here to help.
You have 14 calendar days to return your purchases from the date you received them. Simply contact us to start the process.
For consumer protection and health code reasons, foam toppers and sheets are non-refundable items (unless they were delivered damaged and were never used). Therefore, if you return an Abelift after using it, it will be subject to a 20% restocking fee to account for the replacement of the foam topper and the fitted sheet. The refurbishing fee will be deducted from the amount of your refund.
To be eligible for a full refund, your items must be unused and in the same condition in which you received them. For a foam topper, the bag around it must be intact.
Please ship the items back in their original packaging with all accessories and ensure that they are properly packaged. You will be responsible for paying the shipping costs to return the items. Shipping costs are non-refundable. We highly recommend you use a carrier that can provide tracking and insurance in case of delay or loss.
Once we receive your item, we will immediately inform you by email. We will inspect the item and notify you on the status of your refund.
Note that original shipping and handling charges will not be refunded.
Once your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within the amount of days set by your card issuer’s policies.